Delivery Times
All deliveries will be made between the hours of 8am and 5pm Monday to Friday. You must ensure that your delivery address is easily accessible and that someone is available to sign for the delivery. If nobody is there to accept the delivery, redelivery charges will be
Discrepancies
Any discrepancies with the order must be notified to us in writing to info@statesidedistribution.com within 24 hrs of the receipt. No liability will be accepted for discrepancies notified any later than 24 hrs after receipt.
Pallet Deliveries
If you order is sent on a pallet, then you have 15 minutes to check your order is intact and complete. No liability for any damages or discrepancies will be accepted if the proof of delivery is signed for as correct or unchecked
Delivery Address
Orders will always be sent to the delivery/shipping address. Please ensure that you check that the delivery address entered is correct. We will not accept any liability for miss-delivery or re-delivery if the delivery address entered on the order is incorrect. We offer free delivery for any orders over £700.00 Ex VAT being shipped to England, £1000.00 Ex VAT if being shipped to Scotland or Wales and £300 Ex VAT if being shipped to Leicester. Any order below minimum order value stated will have the shipping cost calculated based on the weight of the order on check out.
Same Day/Next Day Dispatch
Orders placed and paid for before midday will be dispatched on the same day. Whilst we will always endeavour to dispatch your order as soon as possible and on the same day if placed and paid for before midday, we cannot always guarantee this. If you have ordered and paid before midday and we are unable to dispatch on the same day we will let you know as soon as possible.
Heat Sensitive Products
Any products that are sensitive to heat and are ordered during the summer months are done so at your own risk. We cannot accept any liability for damage caused in transit due to warm weather.
Residential & Commercial Address
We will always assume that retail orders are being sent to a domestic address and wholesale and trade orders are being sent to a commercial address. If you are a wholesale customer and your delivery address is residential, please advise as such in the notes section. This will not incur a charge but is for information purposes only.
Time Scales
Parcels and Pallets sent to Zone 1-8 will be sent on a 24hr service. Parcels and Pallets sent to Zone 9-12 will be sent on a 2-to-5-day service depending on the remoteness of the delivery address.
Time Scales
Zone 1 – 8:
B, BB, BD, BL, BS, CB, CH,CV, CW, DE, DN, DY, GL, HD, HG, HP, HX, L, LE, LS, LU, M, MK, NG, NN, OL, PR, S, SK, ST, SY (1-6), TF, WA, WF, WN, WR, WS, WV
E, EC, N, NW, SE, SW, W, WC
DA, EN, HA, IG, RM, SL, TW, UB, WD
AL, BH, CM, CO, DH, FY, HR, HU, IP, LN, ME, NE, NP, NR,OX, PE, PO (1-29, 42+), RG, RH, SG, SN, SO, SP, SR, SS, TS
BA, BR, CF, CR, CT, DL, KT, LA, SM, SY (7+), TA, TN(8-16), YO
EX, PL, TR, TQ
BN, CA, DG, DT, EH, FK, G, GU, KA (1-26, 29, 30), KY, LD, LL, ML, PA (1-19), SA, TD, TN (1-7, 17+)
Zone: 9 – 12:
DD, PH (1-4, 14)
AB, (10-25, 30, 39), PH (5-13, 15-18)
AB, (26-29, 31-38, 40+), IV (12,13, 30-32, 36)
IV (1-11, 14-29, 33-35, 63), KW (1-14), PH (19-40, 49-50)