Refund policy

ORDER ERRORS, RETURNS AND DAMAGES

Order errors and or discrepancies must be notified to us in writing to info@statesidedistribution.com within 24 hrs of the receipt of the order.

As the items we sell are perishable we do not accept returns.

If your order is delivered to you damaged, please contact us immediately in writing by emailing info@statesidedistribution.com along with photographic evidence. We will refund you once the damaged items have been received back by us.

You will be refunded with the same method that you paid. This can be bank transfer, debit or credit card.

If your order arrives in a damaged or faulty condition, we will offer a refund for damaged items only if you have signed for the pallet or parcel as damaged.